At Carter Boost, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

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1. Returns Eligibility

You may request a return if:

• The item is damaged or defective upon arrival
• You received the wrong item
• The item is in unused, original condition and returned within 14 days of delivery
• It is accompanied by a proof of purchase (order number or receipt)

Important: Custom-built or special-order items may not be eligible for return unless they are defective.

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2. Return Process

To initiate a return:

• Contact Us: Email us at support@carterboost.website or call +1 218 213 2258 within 14 days of receiving your item.
• Provide Details: Include your order number, product name, reason for return, and photos if the item is damaged.
• Wait for Approval: Once your return is approved, we’ll send instructions, including the return shipping address.
• Ship the Item: Securely package and send the item back to us using a trackable shipping method.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

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3. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

 

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@carterboost.website.

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5. Non-Returnable Items

Certain products cannot be returned, including:

• Installed or used shower doors or enclosures
• Clearance or final sale items
• Gift cards

 

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6. Damaged or Incorrect Items

If your order arrived damaged or incorrect:

• Contact us within 48 hours of delivery.
• Include clear photos of the product and packaging for verification.
• We will arrange a replacement or full refund, as applicable.

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7. Late or Missing Refunds

If you haven’t received your refund yet:

• Double-check your bank or credit card account
• Contact your payment provider (some refunds take time to process)
• If the issue persists, contact us at support@carterboost.website

 

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8. Contact Information

For any return, refund, or exchange inquiries, please contact:

Carter Boost
📍 787 Hampden Ave, Saint Paul, MN 55114
📧 Email: support@carterboost.website
📞 Phone: +1 218 213 2258