At Carter Boost, we are committed to delivering your purchases in a timely, secure, and reliable manner. This Shipping & Delivery Policy outlines important information about how your order is processed, shipped, and delivered.

1. Shipping Coverage

We currently offer shipping across the United States, including the contiguous 48 states. At this time, we do not ship internationally or to P.O. Boxes, APO/FPO addresses, or U.S. territories.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
  • You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Note: Orders placed during peak seasons or holidays may require additional processing time.

3. Shipping Methods & Delivery Time

We use reputable carriers such as FedEx, UPS, and freight partners for larger items. Estimated delivery times:

Shipping MethodEstimated Delivery Time
Standard Shipping5–8 business days
Freight Delivery (for large items)7–12 business days

Delivery times may vary depending on your location and item availability.

4. Shipping Fees

Shipping charges are calculated at checkout based on the item size, weight, and delivery address.

  • Standard items may qualify for flat-rate or free shipping promotions.
  • Freight items (e.g., glass shower doors or enclosures) will have variable rates depending on the location and product dimensions.

All applicable shipping fees will be clearly shown before you confirm your order.

5. Freight Delivery Guidelines (for Large Items)

For large or fragile items that ship via freight:

  • You will be contacted to schedule a delivery appointment.
  • Freight deliveries are curbside only unless otherwise arranged.
  • Inspect your item at the time of delivery. If you notice visible damage, do not sign for the item and contact us immediately.

 

6. Tracking Your Order

You will receive a tracking number once your order ships. You can track your shipment through:

  • Your shipping confirmation email
  • Our website’s Order Tracking page (if available)
  • The carrier’s official tracking portal

7. Delays and Lost Packages

We are not responsible for delays caused by:

  • Weather disruptions
  • Carrier-related issues
  • Incorrect or incomplete shipping information

If your order is lost in transit or severely delayed, please contact us and we will work with the carrier to resolve the issue promptly.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and damaged product
  • We will offer a replacement, repair, or refund, depending on the situation

 

9. Contact Us

For any questions related to shipping and delivery, please contact:

Carter Boost
📍 787 Hampden Ave, Saint Paul, MN 55114
📧 Email: support@carterboost.website
📞 Phone: +1 218 213 2258

Would you also like a Returns Portal link or Live Chat integration suggestions to help manage delivery questions?